Terms & Conditions
All prices are stated in Malaysian Ringgit (RM)
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
All our cakes contain eggs, gluten and daily products except for selected products which will be free from any of the allergy ingredients. As such, our products may not be suitable for those diagnosed with lactose intolerant and celiac disease (allergic to gluten).
Please also be advised that some of our products may contain traces of nut and therefor, will not be suitable for those who have an allergic reaction to nuts.
Please do contact SeptemberBakes at email@example.com to discuss on the ingredients.
SeptemberBakes products can be collected personally or have the delivered to a requested address.
Please be informed that delivery arrangements are made via a third party and charges are applicable, depending on the distance covered between our kitchen and the requested address.
HOWEVER, delivery arrangements will only be scheduled once full payment has been made.
Once delivery arrangement is confirmed, it is important to ensure that the customer or representative is available to receive the product as failure to collect the product from the courier will result in the product being returned to Septemberbakes, without refunds.
It is also equally important for customers to choose their preferred time-slot (time to have their product delivered) to avoid unforeseen circumstances or factors that are beyond our control, like the weather and Kuala Lumpur traffic.
DAMAGES TO THE PRODUCT
Please also be advised that SeptemberBakes will not be held liable for any damages to the product during the delivery process or after it has left our premises.
SeptemberBakes will also not be held accountable should the product sustain any damages, should you opt for self-pickup, after it has left our premises.
STORAGE AND CONSUMPTION
We recommend that our products are best consumed within 48 hours after collection and/or delivery. Additionally, our products can be chilled or kept refrigerated for up to three days.
All of our products must be stored in the refrigerator and brought back to room temperature before consuming.
Any cancellation is possible so long as it is five (5) days prior the scheduled pickup and/or delivery date.
Please be informed that all cancellation is subject to 15% fee to cover the costs incurred and no refunds will be provided should the order is cancelled within less than the five-day (5) notice, regardless of the circumstances.
SeptemberBakes is committed to delivering exemplary and professional customer service.
Therefore, customers may forward their complaints and woes pertaining our products and/or services to firstname.lastname@example.org and we will do our utmost best to attend to them accordingly.
We also welcome feedback that will also help us in improving our business.